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Resource Overview

Telehealth Services
Telemedicine and Telehealth are terms that are often used interchangeably. Telemedicine generally refers to remote clinical services, whereas telehealth can refer to remote non-clinical services, such as provider training, in addition to clinical services, and is consequently used as an overarching term. Telehealth programs provide Health Centers with an opportunity to provide extended services and access to specialization to their clients that might not otherwise be available in their immediate community.   

Telehealth programs developed within Health Centers will vary significantly in their objectives, size, and complexity. Organizations will differ in the way they make decisions and the workflow changes required to put them into action. The resources provided in this section seek to help Health Centers to better adopt and manage their Telehealth/Telemedicine programs.

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Telehealth & Telemedicine Resources

Bridging the Digital Divide

Tactics to Address Patient Barriers to Virtual Care

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Lack of Internet and broadband access prevents some patients from using telehealth and other technology that can support their own health care and getting accurate health care information. In one 2020 study, 42 million Americans lacked adequate access to broadband (high speed internet). As of 2019, about one in five people did not have smartphones, and among low income people nearly one third do not have a smartphone. Rates of computer ownership are not much better. Those patients who do have access to the technology may or may not have the capacity and willingness to use it, depending on past experiences. Some patients aren't comfortable with technology, while others don't trust it or believe that virtual care is sub-par, despite growing evidence of its benefits. This culminates in a clear digital divide that can hinder the ability for patients to fully engage in their care or take advantage of things like remote
patient monitoring, telehealth, mHealth, or patient portal.
This resource provides an overview and some tips for assessing a patient's ability to engage with technology for virtual care, and and interventions that can be used to bridge gaps that are uncovered.

Promising Practices in Virtual Integrated Behavioral Health Care

Lessons from Community Health Centers during COVID-19; February 2021

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With the rapid shift to telehealth services propelled by the COVID-19 pandemic, many community health centers had to rapidly transition to a mechanism of care delivery previously unknown and unfamiliar. Within a matter of days and weeks, health centers creatively found ways to transform workflows and approaches to care delivery to continue to provide care even if the patient was physically distant. This resource highlights promising practices in virtual integrated behavioral health care identified from community health centers. 

Safer at Home: Using Remote Patient Monitoring for Patient Care

Published in January 2021

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This resource describes how telehealth, with a focus on Remote Patient Monitoring, is being used during the COVID-19 public health emergency to help keep patients safe at home. Planning, implementation, and financial considerations are provided to assist health centers implementing or optimizing remote patient monitoring (RPM).

Telehealth Resource Library

Curated telehealth resources for health centers

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HITEQ is actively compiling a telehealth resource library for health centers, which houses actionable telehealth resources in the areas of telehealth technology, patient use of telehealth, provider use of telehealth, tele-behavioral health, and operationalizing telehealth more generally. This curated set of resources aims to assist health centers in accessing those resources that directly address current telehealth needs and challenges.

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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